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We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Every effort will be made to replace the product in question before a refund is provided. Papas-Toybox.com retains the discretion to allow you to keep the damaged product and have the item marked as returned for multiple reasons.